Shipping Policy
Where does MatchaMasks ship?
Currently, MatchaMasks ships to the USA only. We will be expanding into more countries soon!
Shipping terms and conditions + delivery
Shipping terms and conditions + delivery
Any lost package is the responsibility of the shipping carrier and any complaints or claims should be directed to the carrier. MatchaMasks is not responsible for any missed or rescheduled deliveries from the carrier. If a package is marked as "Delivered", but you do not receive your product you must contact carrier and file a claim with them.
What is the cost of shipping / shipping times?
we charge a flat rate of $3.90 for standard shipping anywhere in the US. You can expect delivery in 3-7 business days.
In a rush? No problem! We also offer expedited shipping for a flat rate of $15. You can expect delivery in 1 to 4 days.
In a rush? No problem! We also offer expedited shipping for a flat rate of $15. You can expect delivery in 1 to 4 days.
When will my order ship?
Once you place an order, we process and ship it. Processing can take 1-2 business days. (Ordering after 12pm PST or the weekend will ship next business day).
Shipping confirmation
Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an email with a tracking number, so you’ll be able to follow your own MatchaMasks journey to your doorstep. Should you have any questions about your order status, please email us at hello@matchamasks.com
Shipping confirmation
Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an email with a tracking number, so you’ll be able to follow your own MatchaMasks journey to your doorstep. Should you have any questions about your order status, please email us at hello@matchamasks.com
Can I change or edit my shipping address?
Send us an email at hello@matchamasks.com and we can try to help out!
Note: Our customer service hours are between 9am - 5pm PST on business days.
Can I cancel my recent order?
Note: Our customer service hours are between 9am - 5pm PST on business days.
Can I cancel my recent order?
Send us an email at hello@matchamasks.com and we can try to help out!
Note* Our customer service hours are between 9am - 5pm PST on business days.
Note* Our customer service hours are between 9am - 5pm PST on business days.
I have some other questions about shipping.
No problem! Please email us at hello@matchamasks.com
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