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What is MatchaMasks?
MatchaMasks is a skincare line built around premium matcha and skin-loving botanicals, formulated to help you achieve cleaner, calmer, and naturally radiant skin — without the fuss of a 10-step routine.
What products do you offer?
We keep it simple and effective: Matcha Clay Mask, Matcha Pure Cleanser, Collagen Essence, and the Matcha Ritual bundle — everything you need for a complete matcha-powered routine.
What makes matcha different from other skincare ingredients?
Ceremonial-grade matcha is rich in catechins and polyphenols, powerful antioxidants that help fight free radical damage while supporting a brighter, healthier-looking complexion.
What's actually in your formulas?
Clean, purposeful ingredients — think kaolin clay, French green clay, matcha leaf powder, aloe vera, and vitamin E. No unnecessary fillers, just what your skin needs to do its job well.
Are your products suitable for sensitive skin?
Our formulas are gentle by design, but we always recommend a quick patch test first if you have very sensitive or reactive skin.
Can I use your products if I have acne-prone skin?
Yes. Our clay-based formulas help draw out excess oil and impurities, while matcha's antioxidant properties support a calmer, clearer-looking complexion.
Which product should I start with?
If you're new to matcha skincare, start with the Matcha Pure Cleanser for daily use, then add the Matcha Clay Mask 1–2 times a week as your reset ritual.
How often should I use the Matcha Clay Mask?
1–2 times per week is the sweet spot — enough to deep-clean and refine pores without stripping your skin's natural barrier.
What is the Matcha Ritual, and why should I choose it over single products?
It's our full routine in one bundle — cleanser, mask, and essence together — at a better price than buying each item separately, so your skin gets the complete experience from day one.
Can I use these products together in one routine?
Absolutely — they're designed to work in sequence: cleanse, treat, and nourish, for a simple routine that actually delivers results.
How much do MatchaMasks products cost?
Our individual products range from around Dhs. 89 to Dhs. 99, with the Matcha Ritual bundle offering the full routine at a discounted price.
Do you offer any discounts or bundle savings?
Yes — the Matcha Ritual bundle is priced below buying each product individually, so it's the smartest way to get the complete routine.
How long does delivery take?
Orders are typically dispatched within a day of purchase and delivered within a few business days, depending on your location.
Do you ship across the UAE and internationally?
We currently serve customers across the UAE, with shipping details calculated at checkout based on your delivery address — check our Shipping Policy page for the latest coverage.
Will I be notified once my order ships?
Yes — as soon as your order leaves our hands, you'll receive an email confirmation with your shipping details so you can track its journey to your door.
Can I track my order?
Once your order ships, we'll send tracking information straight to your inbox so you always know where your MatchaMasks package is.
What's your return policy?
Your satisfaction is our priority. If something isn't right with your order, reach out to our team and we'll do everything we can to make it right.
What if my product arrives damaged or incorrect?
Contact us right away with your order details and photos if possible — we'll sort out a replacement or resolution as quickly as we can.
How do you ensure product quality?
We work with carefully selected manufacturing partners, both locally and globally, chosen specifically for their commitment to quality and fair value — so every product meets our standard before it reaches you.
How can I get in touch if I have more questions?
Our team is just a message away — visit our Contact Us page and we'll get back to you promptly with the answers you need.